The Top Five Errors People Encounter: 1. Wrong Browser (must be Internet Explorer 5 or 6 for 7 see below). 2. Page not availble (You must have "Enable folder view for FTP sites" checked, go to Tools select internet options and check enable see example: Folder View). 3. Pop-up blocker is on (must disable pop-up blockers including any in your Internet Security Packages. In some cases you have to disable your internet security package, and re-inable it when you are through). 4. Can't see or lose FTP window (reduce the size of all windows, you must be able to work with multiple windows in view -- see sample below). 5. I drag the file into the window and it doesn't copy (Do not click or try to copy files into blue area of FTP window, copy them into the white area -- see sample below -- DRAG THE FILE FROM THE WHITE AREA OF YOUR WINDOW INTO THE WHITE AREA OF THE FTP WINDOW).
Two more things: How Do I Know My Files Have Copied? Depending on your connection speed you may or may not see a countdown bar. Regardless, when the file is completely copied it will appear in the window as in above. Do I need to email NML when I'm done? No, the submission process sends NML an email that you have just attempted to upload files (this is why we ask for your email address on the login form). See Drag and Drop example below -- If you encounter any difficulties please call, or Email tech support. For first-timers a brief discription of the process is below. Internet Explorer 7.0 -- Microsoft changed how it's supporting this process you continue to follow this procedure as before but you will be prompted by the Browser to click Page, they mean the Page tab next to the Tools tab. On the Page tab scroll down to "Open FTP site in Windows Explorer" the FTP window will open but it will prompt you for a password which is nmlweb once inserted you will have access to your directory.
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First you sign in -- we need your name, email and a brief descriptionof your files. When you press the submit button a temporary subdirectory using your name and a number is created just for your files.
You can *Drag and Drop your files into this directory.
*This means that you drag the file from your file directory and drop it in the FTP window:
If you find that you are a Frequent FTP'er to NML we will set up a separate FTP account just for you. For more information about that please call during normal office hours.
FTPing Your Files Once you have pressed the SUBMIT button on the form you are taken to the FTP Options page, here you can proceed with the FTP process or choose to do so later, or not at all.
FTP Options The options window diagrams that you can Drag and Drop your files onto the Server. You can do so right away or choose to send later.
Email notification Sending Later and Re-Sending pages generate an email notifying NML that you have sent files to our server. If we have any questions or problems we will notify you as soon as possible.
** If you cannot access this service at all, download a trial version of an ftp client software like WS_FTP Home (trial versions are good for 30 days) and then go to the MAC version of our FTP service instead. For other ftp clients go towww.cnet.com.
